Refund Policy

Last updated: 14 October 2026

We do not offer refunds, returns or cancellations on custom orders. Every Cupco order is printed specifically for you, so once your mockup is approved the order cannot be cancelled, changed or refunded.

Why

Custom printed cups can't be resold or reused for another customer. Production begins as soon as you approve your mockup, so we can't recover the materials or print time.

Before you approve

You'll receive a free digital mockup before anything is printed.
Check it carefully: spelling, colours, logo placement, cup size and wall type.
You can ask for changes to the mockup as many times as you need before approving. No printing happens until you approve it in writing.

If something is wrong with your order

If your cups arrive damaged, defective, in the wrong quantity, or don't match the mockup you approved, contact us within 3 business days of delivery at info@cupco.com.au with your order details and photos. If we find the problem is our error, we will reprint or replace the affected cups, or refund them if that isn't possible.

What is not covered

Errors in artwork, spelling or details that were in the mockup you approved.
Change of mind, change of event date, or ordering the wrong size.
Small variations in colour between your screen and the printed cup.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Contact

Email info@cupco.com.au or call 0416 888 639.