Privacy Policy
Last updated: 14 October 2026
Cupco ("we", "us") is a Sydney-based manufacturer of custom printed paper cups. This policy explains what personal information we collect through this website, how we use it, and your rights. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
- Quote requests. When you use our quote form we collect your name, phone number, email address, business name, what the cups are for, and anything you write in the message box.
- Phone and email. If you call or email us, we keep the details you give us so we can respond and manage your order.
- Artwork you send us. Logos and design files supplied so we can prepare mockups and print your order.
- Website usage data. If you accept cookies, we collect information about how you use the site, such as pages viewed, device and browser type, approximate location, and how you arrived here (for example from a Google ad).
How we use it
- To reply to your enquiry, prepare quotes and mockups, and produce and deliver your order.
- To contact you about your order or enquiry.
- To understand how the site is used and measure the performance of our advertising.
- To meet our legal and accounting obligations.
We do not sell your personal information. We will only send you marketing if you have asked for it or it is otherwise permitted by law, and you can opt out at any time.
Who we share it with
We share information only with service providers who help us run the business and the website:
- Formspree, which processes quote form submissions and delivers them to us by email.
- Google (Google Analytics and Google Ads), if you accept cookies. See our Cookie Policy.
- GitHub, which hosts this website and may log technical information such as your IP address when you visit.
- Our email, printing, delivery and accounting providers, as needed to fulfil your order.
Overseas disclosure
Some of these providers store or process data outside Australia, including in the United States. We take reasonable steps to make sure they handle your information appropriately.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
Your rights
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it. You can also withdraw cookie consent at any time using "Cookie settings" at the bottom of any page. Email info@cupco.com.au and we will respond within a reasonable time.
If you are unhappy with how we handle your information, contact us first. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Cupco, Sydney NSW
Email: info@cupco.com.au
Phone: 0416 888 639